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S
Newcomer
SteveLouise
Newcomer
August 19, 2021
Question

capital letters in passcode

  • August 19, 2021
  • 2 replies
  • 29 views

When I try to type upper case letters from the passcode, Zoom immediately changes them to lower case letters.  Why is this happening?

 

      2 replies

      RonniG
      Employee
      RonniG
      Employee
      August 25, 2021

      Hello @SteveLouise,

      If you are the Admin, you can visit the Admin Portal => Account Management => Account Settings then Passcode Requirements. 

      It may be that the box for "Include both uppercase and lowercase characters" is not checked forcing the lowercase.

       I hope this information is helpful!

        K
        Newcomer
        KarenMarie1
        Newcomer
        December 3, 2021

        I followed the instructions and checked "Include both upper and lower case characters" , signed out and signed back in and it still won't use upper case letter. Fortunately, I am able to log in now. I read in another thread that has been a recent glitch.  Make sure the URL shows "signin" with a lower case "s" instead of an upper case "S" https://zoom.us/signin. The problem seemed to also be using Chrome. 

        G
        Newcomer
        godda
        Newcomer
        May 24, 2022

        I am not the Admin and cannot get into my meeting! I have never had this problem prior to today

         

          C
          Newcomer
          cminor
          Newcomer
          September 24, 2022

          I changed the password setting per the instructions recommended via the Admin portal, and I still can't join a meeting that has upper case letters as part of the Meeting ID.  This problem just started today for me, 9/23/2022.

           

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