Cant unmute OR turn my video on... | Community
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A
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agtree
Newcomer
May 3, 2023
Solved

Cant unmute OR turn my video on...

  • May 3, 2023
  • 5 replies
  • 33 views

When I'm in a meeting (even if I'm hosting it), if I'm on my ipad and try to turn on mic or video, I get an error message

 

"UNABLE TO ACCESS MICROPHONE: Allow zoom to access your microphone from device menu: SETTINGS - PRIVACY - MICROPHONE.

or

"UNABLE TO ACCESS CAMERA: Allow zoom to access your camera from device menu: SETTINGS - PRIVACY - CAMERA.

 

On this ipad, when I go to settings, there is no PRIVACY section, only "PRIVACY AND SECURITY." When I click on that, clicking on either MICROPHONE or CAMERA shows one option

APP CLIPS: "Applications that have requested access to the camera/microphone will appear here" but the list is empty. Thoughts? Ive deleted and re-downloaded Zoom and it's stayed the same!

    Best answer by agtree

    I did a hard restart of my iPad and now it works! 

    5 replies

    R
    Newcomer
    Roebee94
    Newcomer
    May 4, 2023

    I’m also having the same issue after the last update. 
    Hoping for a quick resolution. 

    S
    Newcomer
    spolitte
    Newcomer
    May 4, 2023

    Same Issue! 

     

    A
    Newcomer
    agtreeAuthorAnswer
    Newcomer
    May 4, 2023

    I did a hard restart of my iPad and now it works! 

    A
    Newcomer
    Alix51
    Newcomer
    May 4, 2023

    I can’t get the sound to come on on my iPad. It used to connect automatically.  Now I click on connect to wifi but still no sound.

     

    R
    Newcomer
    Rich8
    Newcomer
    November 7, 2024

    I had the same issue tonight. After a lot of searching I couldn’t find an answer but solved the problem. Posting here incase it’s useful. 

    By chance I restarted the device, after that the opinions in the app settings were all there. Do as that was needed was a restart

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