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Newcomer
Erina
Newcomer
August 16, 2021
Solved

Cant connect to Zoom

  • August 16, 2021
  • 16 replies
  • 14 views

I just got a new laptop recently, and after installing zoom, I realised I couldn't get past the log in page without a "You are unable to connect to Zoom. Please check your network connection and try again" pop up.

I then use my old laptop to try and find out if its really the connection issue . Low and behold, Zoom runs perfectly fine. 

Any ideas on why this happens, and how to solve it?

      Best answer by CarlaA

      Hi everyone!

       

      On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot the Zoom error on macOS: You are unable to connect to Zoom. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6618841634957.

       

      Thank you!

      Moderator Zoom Community Team

      16 replies

      Show previous replies
      J
      Newcomer
      joeypeterson232
      Newcomer
      February 9, 2022

      Same Is happening with my new  Laptop and I am curious that did you got any solution

      H
      Newcomer
      HenrietteGruber
      Newcomer
      February 9, 2022

      We worked on diffent approaches over weeks and then this helped:

       

      1. Open Finder and go to the Application folder.

      2. Right-click on Zoom.us and click on Show Package Contents

      3. Click Contents

      4. Click Frameworks

      5. Double-click on ZoomUninstaller then follow the prompts to uninstall the application

      6. Restart the Mac (important)

      7. Install Apple's Rosetta's application for M1 chip Macs following these steps https://support.apple.com/en-us/HT211861 (i had to do it via Terminal, because it wasn't just natively running)

      8. Install the latest version "Zoom Client for Meetings" via zoom.us/support/download

      9. Then it finally worked!


      So apparently i don't run a Silicon Version on my Silicon Mac? But well, at least it works.

      G
      Newcomer
      genpap
      Newcomer
      February 25, 2022

      The uninstalling method didn't work for me. But i realised that whenever i am connected to a VPN (for remoting into my work computer) - Zoom will not work. So i disconnect the VPN and zoom will work again. This is annoying as i sometimes like to share my "work" screen with participants, but i can't use them at the same time. Any help?

      C
      Newcomer
      cor315
      Newcomer
      February 25, 2022

      I'm guessing that all traffic not just work related is being routed through your work VPN which might be causing the issue.  You should be able to change that on the client side. 

       

      If you're using a Windows VPN search network status > change adapter options > right click the vpn connection >  properties (need admin creds) > Networking tab > IP version 4 > properties > advanced > uncheck use default gateway on remote network.

       

      I can't guarantee it won't mess anything up on your vpn connection but you can always recheck it. 

      M
      Newcomer
      manothing123-92
      Newcomer
      March 8, 2022

      hi, I have had this same problem before and solved it by restarting my laptop, maybe it was also caused by your anti-virus, or it's your USB slot, try to check task manager on windows and for mac cause zoom uses high mem and CPU

        CarlaA
        Community Manager
        CarlaAAnswer
        Community Manager
        June 2, 2022

        Hi everyone!

         

        On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot the Zoom error on macOS: You are unable to connect to Zoom. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6618841634957.

         

        Thank you!

        Moderator Zoom Community Team

          A
          Newcomer
          alexjelly
          Newcomer
          February 18, 2023

          Try uninstalling, then re-installing Zoom - worked for me!

            H
            Newcomer
            Harusa
            Newcomer
            March 8, 2023

            This issue keeps appearing and won't let me join the meeting. No one really talks about this particular error but the answers I found are still unrelated to this error 1001 'Meeting host is inactive' and all I found is just about an account.

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