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Newcomer
simsim0
Newcomer
October 30, 2023
Question

cannot update zoom

  • October 30, 2023
  • 1 reply
  • 2 views

zoom.us\Check for Updates...\Update. A loading bar appears. After, "Signature verification failed. Please try again or manually download" appears. Anyone knows how I can fix this?

1 reply

CarlaA
Community Champion | Employee
CarlaA
Community Champion | Employee
October 31, 2023

Hi @simsim0 thank you for posting for the first time and welcome to the Zoom Community!

 

Can you provide us with the device type you are currently on? Thanks!

S
Newcomer
simsim0Author
Newcomer
October 31, 2023

MacBook Pro, 2020, Intel Core i5, macOS Sonoma 14.1. Trying to update Zoom from 5.16.2 to 5.16.6

CarlaA
Community Champion | Employee
CarlaA
Community Champion | Employee
October 31, 2023

Thank you for getting back to me! 


Let's start by uninstalling the zoom desktop application. Please follow the steps outlined here: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom-on-a-Mac-

After doing so we will need to reboot the device and then re-install the zoom application.

1. Navigate to Zoom’s Download Center and select Download Zoom Desktop Client.
2 .Run the downloaded installer file and follow the instructions to install.

 

Let me know how that goes!

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