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Newcomer
RDiPesa
Newcomer
December 29, 2023
Question

CANNOT START VIDEO

  • December 29, 2023
  • 2 replies
  • 130 views

I am getting the "Cannot start video  Failed to start the video camera. Please select another video camera in Settings" error message.

 

When I go into Zoom's "Video Settings" my camera works but when I click on "Start Video" I get the error message.  I have an HP 23-q113w all-in-one with a built-in camera that works fine with my other apps. I have reinstalled Zoom and turned on and off all the settings in "Video Settings."  Any other suggestions?

2 replies

CarlaA
Community Manager
CarlaA
Community Manager
December 29, 2023

Hi @RDiPesa thank you for posting for the first time and welcome to the Zoom Community!

 

Can you check that your camera is not being used by any other applications at the same time? Also, make sure your Zoom app is updated to the latest version. As the last troubleshooting step, I would suggest completely uninstalling Zoom, restarting your device, and then installing Zoom again. Here's how: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

Let me know if that helps!

 

R
Newcomer
RDiPesaAuthor
Newcomer
December 29, 2023

There are no other apps using the camera.  I fully uninstalled and reinstalled with the latest version from the website.  The camera works when I am in the Zoom settings but gives the error when I actually try to start video in a meeting.

CarlaA
Community Manager
CarlaA
Community Manager
December 29, 2023

thanks for getting back to me!

 

Would you mind testing your video using the instructions outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061836

 

 

M
Newcomer
MABCS
Newcomer
June 24, 2024

Hello, I have been having the same issue.  You may have already resolved the issue, but this worked for me.

In your laptop settings, go to Camera, check apps that are allowed to use the camera.  Although, Zoom is not specifically listed, toward the bottom is another option "Let desktop apps access your camera".   For me, the apps listed are Gmail and MS Teams.  Turning that on, resolved the Zoom camera, meeting video issue.  Sorry I cannot upload an image here.

 

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