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Newcomer
alexifranco
Newcomer
August 6, 2024
Question

Cannot start video

Issue

The end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment.

 

When they try to start a meeting, they receive the following error:

Cannot start video
Failed to start the video camera. Please select another video camera in Settings.

 

Troubleshooting performed

  • Camera works fine in Windows, Google Hangouts, Slack, etc.
  • Downgrading to Zoom v5 works fine


Questions

  • Does Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.
  • Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.

2 replies

Newcomer
keakat
Newcomer
May 7, 2025

I'm having this same issue, except that it's my own Zoom that's getting this message, that is, when I'm the Host.

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New Member
Matt Von Rueden
New Member
October 2, 2026

I just started having this same issue two weeks ago in both the desktop app and the web app, and everything tells me to allow Zoom to have access to my camara.  But Zoom is not in the list of apps.  It only appears in the list of those which have requested access to the camara recently (where there is no toggle switch).

I’m using Windows 11 Home on a 2-yr old Asus laptop.  The camara works fine for Windows and MS Teams.

I’ve followed every instruction I can find, including running the CleanZoom(?) uninstaller, rebooting and then reinstalling it.

I’ll see if I can find if another app is using it.

 

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