Cannot reset my zoom admin password

I'm the Zoom account admin and my username got locked apparently the credentials got compromised at least as what message I got from zoom. Now for last 6 months, I am trying to reset my password but I never recieve the password reset link from zoom. I'm at my wits end and to add salt to my injury, i was charge USD300+ for one year for facility I cannot use.

I tried to reach support to no luck. I will be easier to reach to President of the United States but not to zoom support. They keep asking me for my personal meeting ID and host key which I input and they keep telling me its not correct. Shame of you Zoom that a human person cannot reach me as your customer. 

You should probably close down you business if you cannot interact and resolve a very basic customer issue, password reset.