Cannot login to Desktop Client | Community
Skip to main content
J
Newcomer
jss
Newcomer
September 13, 2021
Question

Cannot login to Desktop Client

  • September 13, 2021
  • 1 reply
  • 5 views

Hello. I cannot login to the Zoom Desktop Client on my Windows Laptop. I can login to the web interface and every other website and online service works fine. When I try to login I get a message saying: "It looks like we are unable to connect. Please check your network connection and try again."

All other online sites and services work fine. I updated the Zoom client to V. 5.7.8, and tried rebooting the Laptop, but it still does not work. Thanks.

    1 reply

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    September 13, 2021

    JSS, welcome to the community.

     

    Can you please verify if you are trying to connect from the office or over a VPN?  The web client uses a different connection than the desktop client, so if you are connected to a work network (or have a firewall at home), the ports required to connect may not have been opened.

     

    From more information on what ports are required, please take a look here: https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.