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Explorer
September 13, 2023
Solved

Cannot join the meeting via embedded iframe

Hello, we are the product team from EventX.

 

We use the embedded Zoom link as an iframe on our web site, but it keeps showing "Joining meeting timeout".

 

Errors:

 

{type: 'VIDEO', evt: 'ERROR', errorCode: 'NOT_CONNECTED', data: undefined} {method: 'join', status: false, result: null, errorMessage: 'Fail to join the meeting.', errorCode: 1}

 

 

Please refer to this example link

 

Thank you.

CarlaA
CarlaAAnswer
Community Champion | Employee
September 20, 2023

Hi @Product_EventX thank you for posting for the first time, and welcome to the Zoom Community!

 

Are you currently using Zoom Meeting SDK for web? I would highly recommend going over this article if you are needing to embed it in an iFrame: https://devsupport.zoom.us/hc/en-us/articles/13662906729485

 

Keep me posted! 

 

 

2 replies

CarlaA
Community Champion | Employee
CarlaAAnswer
Community Champion | Employee
September 20, 2023

Hi @Product_EventX thank you for posting for the first time, and welcome to the Zoom Community!

 

Are you currently using Zoom Meeting SDK for web? I would highly recommend going over this article if you are needing to embed it in an iFrame: https://devsupport.zoom.us/hc/en-us/articles/13662906729485

 

Keep me posted! 

 

 

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Explorer
October 3, 2023

Hi @CarlaA  thanks for your response, the issue has been resolved. It turns out that our web SDK is not updated.

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