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Newcomer
January 15, 2024
Question

Cannot delete cloud recordings

  • January 15, 2024
  • 1 reply
  • 0 views

I previously had a Zoom paid account. I no longer have a Zoom paid account. However, I keep getting emails on repeat that tell me I'm near the max size capacity for "cloud recordings." I don't want these recordings, but since my account is now a free account I don't have access to recordings in my dashboard. And I also no longer have access to chat support because I'm on a free account. And I can't find another way to contact support to get them to delete these recordings so I stop getting these emails. Please help.

1 reply

Newcomer
September 24, 2024

I have exactly the same issue! Getting spammed without a possibility to solve the issue unless I activate premium plan for at least one month! And no chance of customer support since I am not a premium member. 

 

Zoom, can you solve this please?!