Cannot close popup window (Windows 10)

Forum|Forum|3 years ago
October 5, 2022
3 replies
4 views

This just started a couple weeks ago. Whenever I host or join another person's zoom session, a zoom window pops up but I cannot close it. Below is one from a event I joined last night. The only way I can kill this popup is to go to the task manager and kill the process.

What happened, and how do I fix this?

Thanks.

Best answer by ZoomTestKitchen

Confirming... so, when the attached Zoom window is on your desktop, you cannot click on the top-right "X" to close it?

Can you click on the other buttons such as Home, Chat, Meetings, etc. and are they functional?

Might just try to uninstall and reinstall Zoom just to take that variable away.

ZoomTestKitchenAnswer

Specialist

Confirming... so, when the attached Zoom window is on your desktop, you cannot click on the top-right "X" to close it?

Can you click on the other buttons such as Home, Chat, Meetings, etc. and are they functional?

Might just try to uninstall and reinstall Zoom just to take that variable away.

Z

zoom_user4Author

Newcomer

Right. Clicking the 'X' just minimizes the window but does not close it. It's then sitting in the system tray.

Other buttons appear to be functional.

I will uninstall and see what happens.

ZoomTestKitchen

Specialist

Actually, the known and expected behavior when closing that window when you are logged into your Zoom account is to dock into the tray. If you are signed out, then it will close the app.

If it were to close the app while you're in a meeting, it would also take you out of that meeting. That's why it doesn't behave that way.

Z

zoom_user4Author

Newcomer

That's not how it worked before, and it isn't how it works after a re-install.

Yes, if I close the zoom app it should take me out of the meeting. But once I'm out of the meeting, I should be able to (and now can) close the zoom app so it is no longer running.