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Newcomer
swgolde
Newcomer
April 22, 2023
Question

Cannot Access Zoom On Browser or App

  • April 22, 2023
  • 4 replies
  • 89 views

As the title indicates, I cannot access Zoom either on my browser (at zoom.us) or through the app.  This issue is only on a single computer, which is hard wired into my modem, and not any other device connected to my home wifi network.  Does not matter which browser is used, and I have cleared cache several times.  In fact, my work even replaced the computer (it's a PC) thinking it was a hardware issue, but even with a new desktop, the issue persists.

 

To be clear, I cannot even *access* the website zoom.us, though oddly I can get to Zoom support, and even more oddly, can get to ZoomGov.  This issue rather suddenly arose one day midday, and it's extremely frustrating.  It doesn't affect any other similar app (like Teams) and when I did have the Zoom app downloaded, that wouldn't work either.

 

Anyone have any ideas as to what could be causing this issue?

    4 replies

    S
    Newcomer
    Successwithnita
    Newcomer
    April 28, 2023

    Omg its happening to me I have open a support ticket and zoom is not responding I'm just glad I'm not the only one. I can only access zoom on my phone. Its like I'm being punish this happen before this Tuesday and have not been able to get on since. Zoom claims all is peachy but its not of you have pro like I have  your just screwed because you cannot get anyone live and it support ticket  is just been mia to me 

    T
    Newcomer
    TCatLee
    Newcomer
    May 18, 2023

    This is happening to me too. One computer can not access the following important websites:  https:/zoom.us, https:/zoom.us/signin,   Https:/zoom.us/support/download, https:/zoom.us/download#client_4meeting.     I was frustrated with this so I reset windows- did not work, so I reinstalled windows 10 to start fresh, but can not download zoom or login!  I used another computer to put the installer on a thumb drive and put the app on my computer but it will not accept my email and password!  Also have tried what you have tried, three different browsers and cleared my cashe and accept all cookies.  The next drastic step would be to reformat my hard drive and reinstall windows again- but would rather not do this B/c afraid will mess something up!!

    T
    Newcomer
    TCatLee
    Newcomer
    May 18, 2023

    I am able to access some articles on the zoom website but not the home page, login or download pages. Help!

    L
    Newcomer
    Louise13
    Newcomer
    May 20, 2023

    I have a paid up valid Zoom link - I click on it to host my meeting (which I use fairly often) - but today (May 20, 2023) I cannot log into my paid  up Zoom account.

     

    L
    Newcomer
    Louise13
    Newcomer
    May 20, 2023

    I only have a hard-drive computer (desktop) - and don't have any other devices

     

    K
    Newcomer
    kaharmon
    Newcomer
    August 15, 2024
    This post has been deleted.

    What do you do when you don't pay for Zoom support? Trying every step you have listed, tested the site on multiple laptops/PC/Phones/Tablets with Wifi/ethernet/and 5G phone data, still can't get support.zoom.com / support.zoom.us. All I am trying to do is get the VDI download. This is not a device problem, this is a zoom problem. 

    ZoomVA
    Community Manager
    ZoomVA
    Community Manager
    August 15, 2024

    @kaharmon We are currently investigating an issue with our support site, support.zoom.com. You can check, and subscribe, for updates at https://status.zoom.us/ 

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