can't update zoom for mac - error code 10008 | Community
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S
Newcomer
sjh180
Newcomer
June 21, 2022
Solved

can't update zoom for mac - error code 10008

  • June 21, 2022
  • 4 replies
  • 10 views

Good morning - I can't install the 5.11.0 version update - it gives me an error code 10008. This hasn't been that much of an issue because I've still been able to join meetings via the zoom website, but this morning I no longer have audio despite the settings being correctly connected. Any help appreciated...

      Best answer by S_K

      Hi there!

       

      The 10008 error means that the two files below are missing. It's possible that another application could have deleted the two files.

      “/Library/PrivilegedHelperTools/us.zoom.ZoomDaemon” 

      "/Library/LaunchDaemons/us.zoom.ZoomDaemon.plist" 
       
      Try uninstalling the Zoom client and install the latest version. 
       

      1. Open the Zoom desktop application.
      2. Select zoom.us at the top of your screen and select Uninstall Zoom
      3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
      4. Once completed, you can reinstall Zoom on the download center.

      See also How to Uninstall Zoom.

       

      If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

       

      4 replies

      S_K
      Community Champion | Employee
      S_KAnswer
      Community Champion | Employee
      June 25, 2022

      Hi there!

       

      The 10008 error means that the two files below are missing. It's possible that another application could have deleted the two files.

      “/Library/PrivilegedHelperTools/us.zoom.ZoomDaemon” 

      "/Library/LaunchDaemons/us.zoom.ZoomDaemon.plist" 
       
      Try uninstalling the Zoom client and install the latest version. 
       

      1. Open the Zoom desktop application.
      2. Select zoom.us at the top of your screen and select Uninstall Zoom
      3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
      4. Once completed, you can reinstall Zoom on the download center.

      See also How to Uninstall Zoom.

       

      If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

       

        K
        Newcomer
        kingbeacon
        Newcomer
        July 29, 2022

        Perfect solution...thank you

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          June 29, 2022

          Hi @sjh180 !

           

          You have a response to your discussion worth noting 🙂. If this reply by @S_K was helpful, please click Accept as Solution. This will help members with a similar question to easily find your post. 

           

          Zoom Community Team

          S_K
          Community Champion | Employee
          S_K
          Community Champion | Employee
          July 8, 2022

          Hi sjh180,

          I'm curious to know if my reply was helpful. If my suggestion worked, please click Accept as Solution on my original response so others may benefit from the answer as well.  😀

          P
          Newcomer
          Pincuff
          Newcomer
          November 1, 2022

          Sorry S_K, 

          Tried a few times but no improvement. Tried with different internet connections - also no success. Any way I can go back to an earlier version?

          S_K
          Community Champion | Employee
          S_K
          Community Champion | Employee
          November 2, 2022

          Hi Pincuff,

           

          I'm sorry to hear you're having trouble updating. This thread is specific to error code 10008, which usually means that there are some missing files that are essential for the Zoom application to run properly. I haven't seen this issue reported for Windows, but I did find the information below for MacOS.

           

          1. Launch Finder
          2. Go to the Applications folder
          3. Look for the Zoom application, right-click on it, then left-click on Show Package Contents
          4. Go to Contents > Frameworks, then double-click on the ZoomUninstaller application
          5. Reboot the device (do not skip this step)
          6. Download and install the latest version of the Zoom desktop client at www.zoom.us/download. (If your Mac has an Apple Silicon chip, click here to download.)
          7. Go to System Preferences > Security & Privacy > Privacy tab and check and confirm the Zoom application got the necessary access. You can check the following support article for additional information regarding what access is needed:
            https://support.zoom.us/hc/en-us/articles/360016688031-Granting-macOS-permissions-for-the-Zoom-client
          8. Launch the Zoom desktop client and sign in.
          9. Check and confirm if you can start an instant Zoom Meeting event or join a Zoom test meeting by following the instructions found in the support article below:
            https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Zoom-test-meeting

          If this helped, please click the Accept as Solution button so others in the Community may benefit as well! 

          W
          Newcomer
          willjoe
          Newcomer
          July 29, 2022

          Why can't I update Zoom on my Mac?
          How to Update Zoom for Mac When the Update Installer Fails or is Not Working. The simplest way to force an update to Zoom on the Mac is to simply re-download and re-install Zoom again, rather than rely on the automatic updater and installer, which is prone to failure

           

          Regards,

          Will

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