Can't update zoom | Community
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Newcomer
May 25, 2023
Question

Can't update zoom

  • May 25, 2023
  • 1 reply
  • 0 views

I use the version 5.11.3 of zoom. I tried to update to the recent version. When I start the setup-exe - instead of an installation - I get the usual window for starting a meeting. This however is not possible because of my old version. I can participate a meeting only via a browser. What is my mistake? Thanks a lot.

1 reply

Community Champion | Customer
May 25, 2023

Hello,

 

one approach would be the following:

 

  • uninstall the Zoom application
  • Reboot your computer
  • download the Zoom client and reinstall

https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobile-app 

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

 

Regards

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