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E
Newcomer
EZ_Livin8
Newcomer
June 26, 2023
Question

Can't turn on microphone and camera

  • June 26, 2023
  • 5 replies
  • 1 view

My microphone and camera won't work on Zoom Desktop Client. However, it works on other apps, even Zoom on browser.

1. I've allowed permission to Zoom Desktop Client.

2. This problem applies to other cameras and microphones I have.

3. I've uninstalled and reinstalled Zoom as well as restarted my laptop, but the problem still persists.
Does anyone know how to fix this?

 

 

      5 replies

      W
      Newcomer
      willjoe2442
      Newcomer
      July 11, 2023

      Make sure the cable connection with the microphone is fully inserted into the appropriate port. If Zoom fails to detect your microphone, unplug the device and plug it back in. If it's a bluetooth device, ensure that it is turned on and connected properly. Make sure that you are using a supported USB device for Zoom.

       

      Regards,

      Diana

      E
      Newcomer
      EZ_Livin8Author
      Newcomer
      July 13, 2023

      Yes, it is a supported device. I also used the microphone and camera that're built into the laptop and they also don't work.

      I
      Newcomer
      IlyaSolovyev
      Newcomer
      August 11, 2023

      Did you solve this problem? I have a same issue, after updating Zoom to 5.15.5 (and then 5.15.6)

      A
      Newcomer
      AlexM1975
      Newcomer
      October 25, 2024

      Same problem and impossible to get help from zoom

      A
      Newcomer
      AV-Z
      Newcomer
      October 27, 2024

      Same problem here. Big blank screen. All locked up. Zoom must have hired those "younger" programmers.

      MGSR
      Community Manager
      MGSR
      Community Manager
      October 30, 2024

      Hello there,

      I'm sorry for the late response and for the inconvenience. 

      You may check out these resources for troubleshooting your microphone and camera issues:
      Troubleshooting speaker or microphone issues in the desktop client

      Troubleshooting video display

      Troubleshooting camera issues during a meeting

      Please let us know if you need further assistance.

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