Can't select custom template

Hello ​@KikaM,

Welcome to the Zoom Community! We’re glad to have you here.
 

If your custom AI Companion meeting template is not showing up as a selectable default, please check the following:

1. Make sure the feature is enabled for your user or group under Settings > AI Companion > Meeting summary templates. An admin may need to enable this option for your account or group.
2. In the summary template preview, select the checkbox in the top-right corner to set your template as the default.

Wrong. KikaM is not looking to choose a custom SUMMARY template - they want a custom MEETING template. I also have created 3 of them, and when I try to choose one in the edit screen, none of them are showing. This needs to be repaired ASAP. I also have a paid account.

I also have the same issue - was there any resolution?

Same issue - I’ve been trying to solve this by speaking to zoom support, nobody has a clue. Told me an Account Executive must call me to activate the AI custom companion package - since it’s not anywhere in ‘add ons’ or a product I can buy. Zoom is ridiculous. 

Hello ​@Jamesk96, the part number for the add-on might not be visible from the portal but it is explicitly mentioned to contact Sales.

When you opened the ticket with Zoom did you chose Technical Support or Billing &Account Management? If it was the first one, then try again but open the ticket with Billing.
On the other hand, I think this functionality has been integrated into the new ZoomMate add-on; see below:

https://www.zoom.us/pricing/aic

This is ridiculous - I’ve wasted countless hours going around and around in circles. Gemini and ChattyG are confused as well. 

So, on the pro plan I can create 8 custom meeting summary templates per month, but I can’t actually use them anywhere? I’ve run into the same error messages as everyone in this thread.   

If you’re going to offer AI, it has to work.  It’s ridiculous to say you can create something but not use it.   (I’m on Pro and tried on the browser and workplace app - both of which are so overcrowded with features that it takes forever to find anything. And, when you do click on something...surprise! It’s a free trial then you need to upgrade)  

Zoom - you need to offer a cheaper plan without AI, or get the AI working. 

Very unhappy customer thinking of just switching to Google Meet as a result of this chaos and misleading advertising.