Can't select custom template | Community
Skip to main content
Newcomer
KikaM
Newcomer
March 3, 2026
Question

Can't select custom template

  • March 3, 2026
  • 6 replies
  • 401 views

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’

When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.

I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.

I have a Pro license.

 

 

      6 replies

      MGSR
      Community Manager
      MGSR
      Community Manager
      March 4, 2026

      Hello ​@KikaM,

      Welcome to the Zoom Community! We’re glad to have you here.
       

      If your custom AI Companion meeting template is not showing up as a selectable default, please check the following:

      1. Make sure the feature is enabled for your user or group under Settings > AI Companion > Meeting summary templates. An admin may need to enable this option for your account or group.
      2. In the summary template preview, select the checkbox in the top-right corner to set your template as the default.
        Vinnie
        Community Champion | Customer
        Vinnie
        Community Champion | Customer
        March 5, 2026

        Hello ​@KikaM 

        On top of what ​@MGSR is indicating, please note that to use “Meeting Summary Template” you need an Add-on license called “Custom AI Companion”.

        When you saved the template, you should have got a pop message that looked like this:

        I hope this helps answering your question.

        Vinnie

        Newcomer
        Luna Lovegood
        Newcomer
        May 8, 2026

        Wrong. KikaM is not looking to choose a custom SUMMARY template - they want a custom MEETING template. I also have created 3 of them, and when I try to choose one in the edit screen, none of them are showing. This needs to be repaired ASAP. I also have a paid account.

        New Member
        AndiD
        New Member
        August 16, 2026

        I also have the same issue - was there any resolution?

        New Member
        Jamesk96
        New Member
        September 9, 2026

        Same issue - I’ve been trying to solve this by speaking to zoom support, nobody has a clue. Told me an Account Executive must call me to activate the AI custom companion package - since it’s not anywhere in ‘add ons’ or a product I can buy. Zoom is ridiculous. 

        Vinnie
        Community Champion | Customer
        Vinnie
        Community Champion | Customer
        September 14, 2026

        Hello ​@Jamesk96, the part number for the add-on might not be visible from the portal but it is explicitly mentioned to contact Sales.

        When you opened the ticket with Zoom did you chose Technical Support or Billing &Account Management? If it was the first one, then try again but open the ticket with Billing.
        On the other hand, I think this functionality has been integrated into the new ZoomMate add-on; see below:

        https://www.zoom.us/pricing/aic

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.