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Explorer
Apr 25, 2024 3:05 PM UTC
Question

Can’t see participants video

I installed zoom new vision 6.0.2, I face a problem, I start a new meeting, but I can’t see my participants video on my screen when I share my document, I need to stop sharing my documents and switch to Gallery view, I can see participants video. But my meeting participants can see other participants videos on their screen, what happened, who can help me?  Thank you 

29 replies

Newcomer
Apr 25, 2024 4:55 PM UTC

I have the same problem. While I’m annotating, it frustrating not knowing if my participant is following, as I can’t see them 

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SimonCaoAuthor
Explorer
Apr 25, 2024 5:20 PM UTC

Zoom need to solve this problem 

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Newcomer
Apr 25, 2024 7:23 PM UTC

The same problem as mine , it just updated the newest version 6.0.2 for me automatically, and then I had this problem since today, it was terrible that I couldn’t not see the participants as I’m a teacher, really , Zoom has to fix it as soon as possible. Please .

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SimonCaoAuthor
Explorer
Apr 26, 2024 4:15 AM UTC

Yes, zoom fix this problem as soon as possible,please, As a teacher, I can’t see my students on screen, I don’t know what they are doing.

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Newcomer
Apr 27, 2024 7:31 PM UTC

Why can't i see my participants video on my screen while sharing documents. I AM A TEACHER AND I NEED TO SEE MY STUDENTS ALL THE TIME, ESPECIALLY WHEN I AM SHARING DOCUMENTS. THIS IS AFFECTING. THIS IS AFFECTING MY WORK. PLEASE PROVIDE A SOLUTION. 

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Newcomer
Apr 28, 2024 2:57 AM UTC

ZOOM IS GARBAGE...IT'S 3 DAYS AND NO SOLUTIONS FROM SUPPORT. JUST GAVE THEM AN ONE STARS REVIEW. IT'S FRUSTRATING AS A TEACHER TO NOT BEING ABLE TO SEE MY STUDENTS NO MORE WHILE SHARING DOCUMENTS WITH THEM.

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SimonCaoAuthor
Explorer
Apr 28, 2024 4:23 AM UTC

My device is IPad 10.9 8th generation, I still can’t see my students videos, that’s is terrible, who can tell me what happen?  When do zoom fix it?

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Newcomer
Apr 28, 2024 4:17 PM UTC

ZOOM UPGRADE ON IPAD IS AFFECTING MY BUSINESS. LET'S KEEP BOMBARDING THEM WITH TICKETS TO THE SUPPORT UNTIL THEY FIX THE PROBLEM. I'M A TEACHER AND NOT BEING ABLE TO SEE MY STUDENTS WHEN SHARING A DOCUMENTS IS AFFECT THE QUALITY OF MY TEACHING.

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Newcomer
Apr 28, 2024 6:46 AM UTC

I’m also an iPad user. I emailed zoom and was told to reinstall the app. Hadn’t thought of that!!!! Still no response other than that 

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Newcomer
Apr 28, 2024 4:35 PM UTC

zoom upgrade on ipad is affecting my business. let's keep sending them with tickets to the support until they fix the problem. i'm a teacher and not being able to see my students when sharing a documents is affect the quality of my teaching.   

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Explorer
Apr 29, 2024 11:14 AM UTC

I have the same problem. I have a similar post under "WhiteBoard." I can see the video of participants before I share my WhiteBoard, but once I share WhiteBoard, the video of the participants disappears and I can only see the WhiteBoard and the video of the host (me). It seems there are many who are having this issue. Has anyone been able to resolve the issue?

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Newcomer
Apr 29, 2024 12:30 PM UTC
  • I´m having the same problem or similar, since two weeks ago I stopped seeing my participants in my Video.  I can only see them if I put see the one that speaks.  If I try to show all of them as before now I see the participants with a black frame that makes it impossible to see their pictures and names.
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SimonCaoAuthor
Explorer
Apr 29, 2024 1:17 PM UTC

After updating to newest version (zoom workplace )5 days ago ,I face this problem, only see myself on screen when sharing documents, I ask zoom for help, but ……

 

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