Can't annotate a clients document on shared screen
This is something that has been driving me nuts for a while. When I screen share a website, document or whatever, I am 100% always able to annotate it using my graphics tablet pen (XP Pen tablet and pen). However, sometimes, when I client shares a website, a document, etc. from their end, my annotation option at the top of my screen is gone! So I am unable to annotate on their screen. I haven't collected enough information on the types of documents, sites, etc. that this doesn't work on, but I am wondering if there is something simple I am missing here. I remember at one point when I would annotate, my name would appear next to what I was writing and Zoom told me the client has some control on their that will toggle on or off display of who is writing. Is there some other menu on the client end I should direct them to, so that I can annotate their documents or whatever they are sharing?? I have asked them to look each time it has happened and they say they can't find any menus or toggles that would indicate they can enable that to allow me to annotate on their shared screen. Hope someone can help.