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T
Newcomer
Teresa220
Newcomer
May 11, 2023
Solved

Can't Access Zoom since latest update

  • May 11, 2023
  • 1 reply
  • 1 view

Since the update I downloaded on 5/11/23, can't access Zoom at all on web. HTML code shows up after I log in along with a gigantic magnifying glass icon.  In zoom desktop app, can only access basics. If I click on profile or more settings, takes me to the web where I'm back to giant magnifying glass and HTML.  If anyone knows what is wrong, help is greatly appreciated.  I work on zoom all day and this is quite distressing.

 

Thanks!

 

    Best answer by Teresa220

    No idea why, but it's working now. It wasn't last night, but I just checked it again and it seems fine.  Thanks.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 17, 2023

    Hi @Teresa220 welcome to the community; as I don't believe this is a Zoom related issue, this maybe a configuration at your Browser/System level settings as the website isn't loading. Is this occurring on other webpages or just https://zoom.us? I would suggest looking into some of these suggestions from https://www.technewstoday.com/websites-not-loading/ 

    T
    Newcomer
    Teresa220Author
    Newcomer
    May 17, 2023

    I will check the suggestions, but it's only Zoom.  Everything was fine until the update and immediately following that update, I could not longer open the web version. Everything else is fine - it's only Zoom.

     

    Thanks.

    T
    Newcomer
    Teresa220AuthorAnswer
    Newcomer
    May 17, 2023

    No idea why, but it's working now. It wasn't last night, but I just checked it again and it seems fine.  Thanks.

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