Can’t access my cloud recording

Hi ​@Richard W,

On Workplace Basic, if the meeting only gave you Record to the cloud, then the recording you need is a cloud recording—and if your account is prompting you to upgrade to access it, there isn’t a way to download that specific file as a local recording from your computer after the fact.

What you can do right now:

1. Check whether a local recording was actually created anyway

• Open the Zoom desktop app
• Click your profile picture → Settings → Recording
• Next to the recording location, click Open (or browse to the default folder):
  • Windows: C:\Users\Username\Documents\Zoom
  • Mac: /Users/Username/Documents/Zoom
  • Linux: /home/Username/Documents/Zoom

If you find the meeting folder there, you can use the local files immediately.

2. If nothing is there That confirms it recorded to cloud only, and the only way to access that specific recording is through cloud recording access (which your account is currently blocking behind an upgrade prompt).

Thank you for joining Zoom community and for your participation!

Hi Aluyun, 

I checked my local recordings.  It’s not there.  I opened a case with Billing to show I paid $175 for the Pro subscription on May 26, 2026 with my Visa card.  It was an automatic charge for another year of Pro, but it didn’t translate to my subscription that is now Basic.  The 1 hour session I hosted on June 11 where it recorded to the cloud was (I think) with my Pro subscription, but about an hour later I hosted another test session using a different email and password login.  I suspect that somehow that test session screwed up my subscription with my normal email and password, but I’m just guessing.  Zoom has to reconnect my Pro subscription to my normal login which is now with Basic.  It seems I need technical help with a real person, but my Basic subscription doesn’t allow me to have phone support.  So I’m in a Catch 22 situation for accessing my recording in the cloud and getting technical help to restore my Pro subscription that I renewed on May 26.  Any help you can provide to resolve this situation would be appreciated.