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Richard W
New Member
June 12, 2026
Question

Can’t access my cloud recording

  • June 12, 2026
  • 1 reply
  • 4 views

I hosted a meeting today and tried to record it to my computer, but the only only option was to the cloud. I have a Workplace Basic account. I’ve recorded sessions to my computer before. In my Settings it shows recording available to my computer. I tried retrieving my recording from the cloud but I have to upgrade my plan to Pro to access it. This is a Catch 22. I really need this recording since I paid over $100 for the session. How can I get it?

      1 reply

      aluyun
      Community Manager
      aluyun
      Community Manager
      June 12, 2026

      Hi ​@Richard W,

       

      On Workplace Basic, if the meeting only gave you Record to the cloud, then the recording you need is a cloud recording—and if your account is prompting you to upgrade to access it, there isn’t a way to download that specific file as a local recording from your computer after the fact.

       

      What you can do right now:

      1. Check whether a local recording was actually created anyway
      • Open the Zoom desktop app
      • Click your profile picture → Settings → Recording
      • Next to the recording location, click Open (or browse to the default folder):
        • Windows: C:\Users\Username\Documents\Zoom
        • Mac: /Users/Username/Documents/Zoom
        • Linux: /home/Username/Documents/Zoom

      If you find the meeting folder there, you can use the local files immediately.

      1. If nothing is there That confirms it recorded to cloud only, and the only way to access that specific recording is through cloud recording access (which your account is currently blocking behind an upgrade prompt).

       

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