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Newcomer
Radar1984
Newcomer
January 6, 2022
Question

Can recording be retrieved?

  • January 6, 2022
  • 1 reply
  • 21 views

Whist a Zoom meeting recording was being saved to my iMac, the either Zoom of my iMac crashed and the the saving was not completed.  Is there the recording still available from Zoom ?

 

    1 reply

    A
    Community Champion | Employee
    Adanna_Zoom
    Community Champion | Employee
    January 6, 2022

    Hello Radar1984,

     

    When recording a Zoom meeting locally to your PC,  if the meeting unexpectedly shuts down or if the conversion process is interrupted, the recording files may become corrupted and is non-recoverable. 

     

    Zoom supports both Local and Cloud recording, Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. https://support.zoom.us/hc/en-us/articles/360060231472

     

    If this has answered your question please click the Accept as Solution button below.

     

    Thanks!

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