Can logon to Web but not App

Hi Jerilgatwith - when was the last time you successfully logged into the Zoom Desktop App? You mention that your account is corporate provided - is your company requiring that you use mfa or sso to login?

can't logon to webcast

Update - fresh installs of app, upgrade to latest app are no help. Another password reset today and web works but app (on multiple devices) will not accept it.

having the same issue except with a personal account. can log in to web but not mac desktop app

Having the same issue

Same issue here on new account. Can log in via browser (Chrome) and on phone but not on PC desktop app.

Same here, cannot log into the app. but can log into the site.

same here, can not login on archlinux (it worked before), but can login on web, my current version is 6.7.2.6498, reinstalling app does not solve the issue

I’ve run into something similar before with a corporate-assigned account. If the web login works every time, it’s usually not a password or lockout issue. In my case, the app was being blocked by our company’s SSO / conditional access policies.

Things that helped me narrow it down:

• The app required device compliance or MDM enrollment

• MFA was enforced only for app sign-ins

• App sign-ins were restricted by IP or location

• Reinstalling the app + clearing cached credentials

If none of that applies, it’s most likely an admin-side restriction rather than something you can fix yourself. Worth having IT check the sign-in logs for the app specifically.