Camera on mobile phone automatically uses wide angle instead of normal one | Community
Skip to main content
Z
Newcomer
Zutu554
Newcomer
January 16, 2023
Question

Camera on mobile phone automatically uses wide angle instead of normal one

  • January 16, 2023
  • 4 replies
  • 14 views
Hi, for about 2-3 weeks now, the mobile phone camera in the zoom app of one of my clients has been displayed in a kind of wide-angle setting, which makes working together very difficult. Unfortunately, we have not yet been able to find out what this new setting could be caused by. He continues to use the same mobile phone and has not updated the Zoom app either. There are also no options on the mobile app to change the camera. Has anyone had similar experiences and know how to get back to the original setting? So far, this has only happened with this particular client.

      4 replies

      Z
      Newcomer
      Zutu554Author
      Newcomer
      January 23, 2023

      Has anyone any ideas on this topic?

      Before and after:

      S
      Newcomer
      Snehi
      Newcomer
      January 30, 2023

      Hi, yes I'm facing the same issue and it's getting impossible to work with the wide angle on my phone. When I contacted Zoom support they mentioned it's cause of the phone software update. I use an Android phone. So Zoom said if I can downgrade my software but that is also not possible. So even i'm stuck with this new wide angle camera feature on Zoom.

        Z
        Newcomer
        Zutu554Author
        Newcomer
        April 14, 2023

        Thank you for your answer - I have though of it as well. Did they mention to add ad force specific ration option in future versions of the app?

        L
        Newcomer
        LindiS
        Newcomer
        January 18, 2024

        Hi Zutu554

        Did you ever get a resolution for this? I have the same issue. 

        E
        Newcomer
        ega2141
        Newcomer
        June 8, 2024

        I'm also having this issue and is super annoying. It's the only all I know that defaults to the wide-angle camera, so it should be a app thing, not an Android one. Would love to see something from Zoom about this. 

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.