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U
Newcomer
uman
Newcomer
November 22, 2024
Question

Camera not working on ZOOM calls

  • November 22, 2024
  • 1 reply
  • 0 views

I use Zoom for research (I'm the host) and use the same Zoom link for all sessions. The link has not changed, but now the participant can not access her camera on Zoom. The video option is greyed in Zoom and in the computer settings—the participant uses a Mac. Do you have any suggestions?

    1 reply

    F
    Newcomer
    FarioConsulting
    Newcomer
    November 23, 2024

    Hi,
    Could you check if all participants are allowed to turn on their cameras in your meeting configurations.
    Also, make sure there's no accidental restriction on her camera access by looking at the host permissions and settings in your room

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