Camera Not Working

Forum|Forum|4 years ago
May 9, 2022
4 replies
211 views

Hi all, sorry if this isn't he correct board....

I have a Lenovo laptop where my camera used to work on Zoom meetings and now it does not. The light shows up, telling me that the camera is on, but only a black screen. I have done trouble shooting on the laptop, updated drivers, disabled and enabled and still black screen. The camera is the integrated camera that came with the laptop.

Any suggestions? Thanks!

M

MicahHoffman

Community Champion | Employee

Hello!

The best way to isolate this issue is to try to get the camera to work in a different camera-enabled application.

If the camera doesn't work in any apps (and you have done your due diligence in making sure the camera and drivers are installed), this could be a hardware issue, and the camera may be damaged or have failed.

Physically inspect the camera (sometimes it may be as obvious as physical damage or a privacy screen left closed).

If it does work in other applications, check to see if Zoom has permissions to access the camera:

Check that Zoom has permissions for the camera.

Open the device Settings.
Tap Applications or Apps.
Tap Zoom.
Tap Permissions.
If it does not list access to take pictures and videos or Camera, tap the option and change the permission from Deny to Allow.

Let us know if this helped by marking this as a solution!

Thanks,

Micah

R

rsduffield

Newcomer

reinstalled zoom (twice) facetime camera works with skype photobooth etc etc permission to use camera all good still doesn't work

T

TechChallengedAuthor

Explorer

Thank you, I will see what happens!

B

blashwood

Newcomer

Same: updated all drivers, check and rechecked all permissions everywhere, Lenovo ThinkPad (zoom works on all other devices). Had tech friends check all hardware and software. Tried Windows and Edge and desktop client. Zoom 5.14.8 (haven't tried downgrading it yet). Still nothing. I use Zoom daily and this is messing with my rhythm!

R

RedArrow

New Member

I have struggled with this same issue for months now! I also have a Lenovo. All was well, then it wasn’t. I have updated, uninstalled, re-installed, verified permissions, blah blah blah. Today, after a few months, I started a test meeting. My image finally appeared, but was enlarged to only show my hairline, and the image was dark and blurry. If I Google, other people are having camera issues too. Zoom! Please Fix This Problem!!!