camera images rotated and stretched | Community
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Explorer
3dfredc
Explorer
October 18, 2021
Question

camera images rotated and stretched

  • October 18, 2021
  • 3 replies
  • 25 views

Hi, my camera feed on Zoom is showing as rotated and stretched so that only one half or the image is visible but stretched to the full width.  Pictures attached. The colour looks desaturated too.  It works fine on Google Meet so the camera or system aren't the problem. I've toggled most of the video settings, uninstalled and reinstalled the Zoom app, rebooted the computer, etc, but no change. Any suggestions? 

Machine is an Asus T101HA tablet running Windows 10

Zoom version is 5.8.1

 

    3 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 18, 2021

    Hi @3dfredc 

     

    I believe this is a known bug and a fix is scheduled for October 25.

     

    https://support.zoom.us/hc/en-us/articles/4411402992653-Release-notes-for-October-25-2021

     

    "Resolved an issue regarding the camera rotation resetting for each meeting - Windows"

      R
      Community Manager
      rn-zm
      Community Manager
      October 18, 2021

      Hey @3dfredc, per @Rupert's reply. Zoom Version 5.8.3 will resolve an issue regarding the camera rotation resetting for each meeting - Windows. You can look into the release notes here https://support.zoom.us/hc/en-us/articles/4411402992653

      3
      Explorer
      3dfredcAuthor
      Explorer
      October 19, 2021

      Thanks so much for the info! Good to know a potential fix is coming soon. In the meantime though that means my camera is unuseable for most of the next week until the fix is released, how can I install an older version of Zoom without it auto-updating to the current broken version?

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