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M
Newcomer
MontrealRussian
Newcomer
October 4, 2021
Solved

Bug with MP4 Sharing

  • October 4, 2021
  • 3 replies
  • 0 views

Hello all,

We have stumbled across a bug with MP4 video sharing. Some videos, inexplicably, refuse to work with this feature.

For instance, here is a link to one video that works great. And here is another video that does not. Instead of showing, it just displays a black screen in Zoom. Both videos can however be opened with any other video player; they are simply a 1-second video containing an image.

How would we go about fixing this issue?

Best answer by MontrealRussian

If ever anyone finds this and is interested, Zoom support has confirmed to us that this is actually a bug, and that a fix should be released sometime this month.

3 replies

Rupert
Community Champion | Customer
Rupert
Community Champion | Customer
October 4, 2021

Hi @MontrealRussian 

 

Your two videos are different resolutions and bitrates. Maybe that has something to do with it?  Not sure.

 

 

 

M
Newcomer
MontrealRussianAuthor
Newcomer
October 4, 2021

Agreed @Rupert ; although the support docs claim that Zoom downscales the videos if necessary, so I wonder if there's a hidden maximum bitrate or something like that that isn't mentioned anywhere

M
Newcomer
MontrealRussianAuthorAnswer
Newcomer
November 2, 2021

If ever anyone finds this and is interested, Zoom support has confirmed to us that this is actually a bug, and that a fix should be released sometime this month.

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