Borders On Either Side Of Picture During Meeting

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I've noticed that a few of the participants in our meetings have black borders on either side of their picture. Does anyone know how to adjust this? Thank you in advance

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Ray_HarwoodAnswer

Community Super Champion | Customer

That's very helpful, @philipadler11!

The fix is simple: You are apparently using a phone or tablet for your camera, and it is positioned in Portrait orientation (long way vertical). Simply turn your phone to Landscape orientation (long way horizontal) and your picture will fill the box.

If turning your device isn't practical or causes other issues, I'm afraid there's no other way to "fill the box" on the device. I see this frequently from people who use a phone as their camera, and while "different", most people understand what's going on when they see it.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @philipadler11.

It would be helpful to have a screen shot, so we can see what you are seeing. You can redact faces and names... but where is this "black border"?

Some black borders naturally occur within the Zoom screen, depending on the number of gallery images available, and other factors. It's difficult to help without some more information.

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philipadler11Author

Explorer

Hi Ray. Thank you for helping me. Here is a screenshot of our meeting. You can see that myself and one other has black borders and the others dont. Philip

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Ray_HarwoodAnswer

Community Super Champion | Customer

That's very helpful, @philipadler11!

The fix is simple: You are apparently using a phone or tablet for your camera, and it is positioned in Portrait orientation (long way vertical). Simply turn your phone to Landscape orientation (long way horizontal) and your picture will fill the box.

If turning your device isn't practical or causes other issues, I'm afraid there's no other way to "fill the box" on the device. I see this frequently from people who use a phone as their camera, and while "different", most people understand what's going on when they see it.

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