Blurry Video Recording

Forum|Forum|1 year ago
March 19, 2024
2 replies
8 views

When I record a Zoom meeting to the cloud, the video is not clear, but a little blurry. If I choose a local recording it is clear, but I cannot opt for a speaker view recording. Why is my cloud recording blurry? (I am attaching a screenshot of a cloud recording video)

I have a new MacBook Pro with sufficient storage available.

I have a Zoom Pro account

I deleted prior recordings before starting.

Please help me find a solution.

Recordings

Best answer by Jennife

Hi @Pam-EFM

Do you turn on the HD setting on the web portal? If not, please try it. If HD is already enabled, but it is still blurred, please get in touch with our Zoom support to provide more details so that we can analyze the case.

J

JennifeAnswer

Employee

Hi @Pam-EFM

Do you turn on the HD setting on the web portal? If not, please try it. If HD is already enabled, but it is still blurred, please get in touch with our Zoom support to provide more details so that we can analyze the case.