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C
Newcomer
claytonhayes
Newcomer
October 26, 2021
Question

Blurred background not available

  • October 26, 2021
  • 1 reply
  • 3 views

Hi all, here are my system specs:

 

64-bit windows 10

AMD A12-9800 RADEON R7, 12 COMPUTE CORES 4C+8G 3.80 GHz

Zoom ver. 5.8.3

 

I had though I satisfied the requirements for "Image only without a physical green screen" but now I'm assuming it's because my processor only has 4 CPU cores, and the other 8 are graphics cores? Most of the discussions on here are about Intel cores so I just wanted to get confirmation.

 

Thanks!

    1 reply

    ChrisO
    Participant
    ChrisO
    Participant
    October 26, 2021

    Have you updated your Zoom App recently? The blur background requires 5.5.0 and above.

    C
    Newcomer
    claytonhayesAuthor
    Newcomer
    October 26, 2021

    Sorry, I meant to include that in my original post! I'm on the latest version available, 5.8.3

    ChrisO
    Participant
    ChrisO
    Participant
    October 26, 2021

    If you uncheck "I have a green screen" and hover over the blur screen does it say "Your device requires a green screen"?

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