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Newcomer
August 17, 2023
Question

Bluetooth Headset Not Recognized After Latest Update

After the most recent zoom update (earlier this week) my bluetooth headphones and conference speaker don't get recognized. They show up as options as a headset in the audio settings like before but no sound comes through and get an error message saying the device is not recognized when I try to join that way in a meeting. 

 

Generally the first bluetooth device i connect to after restarting works fine. When I try to toggle to another device is when this problem appears to happen. I never had this issue before

1 reply

Newcomer
January 18, 2024

If it's through your mobile phone, I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: try to add the "nearby devices" permission through the Zoom app settings

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