Black screen crashes during normal operation | Community
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D
Newcomer
DMA2
Newcomer
January 11, 2024
Question

Black screen crashes during normal operation

  • January 11, 2024
  • 1 reply
  • 2 views

I am getting a black screen crash about 30 or 40 minutes into Zoom meetings. This is a recent occurrence - this computer has worked fine for Zoom over the last 2 years.

 

I'm on Windows-11 (i7-11700T) with an NVIDIA graphics processor. I've tried some of the suggestions found through web searches but to no avail. 

1 reply

F
Community Champion | Customer
Frank_TB
Community Champion | Customer
January 11, 2024

Hello,

 

Is the computer overheating?

Is it running out of system resources?


it seems odd that it crashes after a set period of time.

 

Regards

D
Newcomer
DMA2Author
Newcomer
January 12, 2024

Frank_TB -- good suggestion! I relocated the computer so it would be better cooled and, on the basis of a single test, that could be it. Past tests always crashed in less than an hour. I just did a test in the relocated position and it ran three hours with no problems. It's only one test, but encouraging!

 

Thanks!

 

 

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