Black screen | Community
Skip to main content
A
Newcomer
AlDrey
Newcomer
August 20, 2021
Question

Black screen

  • August 20, 2021
  • 1 reply
  • 0 views

Recently, when I share my screen, my guests only see a gray or black ecarn

I don't understand what is explained in this support, 

I work on Windows 11 since one week ....

Thnak's for your help.

Best regards

Alain (Frenchie)

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    August 20, 2021

    Hey @AlDrey, within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. Along with Checking or Unchecking, 'Use TCP Connection for screen sharing'. 

      S
      Newcomer
      Suetron
      Newcomer
      September 7, 2021

      That didnt work for me.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.