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Newcomer
January 8, 2022
Question

black screen

  • January 8, 2022
  • 1 reply
  • 4 views

Since a few weeks ago, sometimes during a meeting my display becomes black, I can't write, use the cursor or see anything but I still can keep talking with the other person and I believe he can still see me. The only solution is turn my computer off and on again and start a new meeting. At the beginning I thought the problem was in my computer but I normally use differents platforms as Zoom, Skype and others and I only have trouble with Zoom. 

    1 reply

    Bri
    Community Manager
    Community Manager
    January 12, 2022

    Hi @Adiez! Does this only happen when you're sharing your screen? Also, what device are you using for your meetings? 

    Newcomer
    March 16, 2022

    Hi Bri,

    I'm having the same problem. I'm using a MacBook Pro 10.13.16 (OS High Sierra)...I guess the other person got tiered of waiting for an answer....