Being asked for an authentication code but I never set up two factor authentication | Community
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Newcomer
February 17, 2022
Question

Being asked for an authentication code but I never set up two factor authentication

  • February 17, 2022
  • 12 replies
  • 16 views

On another Zoom account, when I try to log in Zoom asks me to enter a code from my authentication app or a recovery code, but I never set up two factor authentication for that account. How can I log in?

    12 replies

    Employee
    July 20, 2022

    To resolve this, please contact Zoom Technical Support or raise a ticket with them and request for disablement of 2FA.

    Newcomer
    March 14, 2023

    This is an unresolved problem that clearly has a long history. All of a sudden, today, me and another user of our company account were rendered disable by 2FA requests from Zoom even though we have 2FA turned off. It asked for a code sent to our emails and BY THE TIME WE RECEIVED THE 2FAS IN OUR EMAIL THE 10 MINUTES HAD GONE BY AND THE CODES WERE NO LONGER VALID. In effect, Zoom has locked us out of our accounts. I got live support and the support person presented it as a "feature" to protect us. Well, neither of us logged in from anywhere else. The Zoom live tech suppor blamed the 10 minute problem on the third party email system, our receiving email system that is, which happens to be GMail!  And the support person said there was nothing he could do for us. WE REMAIN IN EFFECT LOCKED OUT OF OUR ACCOUNTS BY ZOOM for no good reason. Frankly, this is an utter disaster. We depend on Zoom very much because we are a non-profit membership service, and we cannot start meetings, add meetings, change meetings, etc. So, what is Zoom's next idea, try another support person?!  FIX THIS ZOOM, it is a huge problem for your customers.