Avatars disabled only for me

Hello,

I am an admin on my company account, and a fellow admin recently noticed that avatars were available for our account. I tried setting one up for myself, and I can see the option to add an avatar in the Zoom app if I'm not logged in. As soon as I log in (necessary to create the avatar), the option disappears. I have checked our account settings and the avatar option is enabled for all users. How can I fix this?

Thanks,

Lisa