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jrotella
Newcomer
December 21, 2023
Question

Auto Captions Translation

  • December 21, 2023
  • 1 reply
  • 7 views

I have a meeting with 3 people and translation is critical. So last night I purchased a plan and we tried it out. It didn't seem to work. Here's the scenario.

 

Me - speaks/reads English

A: speakers/reads Japanese (no account on Zoom)

B: bilingual

 

Is it possible to set things up so:

Person A speaks Japanese, and I see auto-translated English captions.

Person B doesn't need any captioning

 

If I set my language to English, it doesn't seem to translate what person A says.

 

Platform: Zoom One Pro Plan with Translated Captions addon.

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
December 30, 2023

Welcome to the Zoom Community, @jrotella.. Sorry I didn’t see your post earlier.

 

Zoom’s Translated Captions works quite well when set up properly. It sounds to me like the step missing was for your Japanese speaker to indicate the language spoken. See this Zoom Support article for guidance:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059762 

 

I’ve recently used this with a native Japanese presenter at a conference I facilitated. She and her mentor were very pleased at how easy it was to set up and use. 

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