Hello @Jay Douglas! I apologize for the delayed response.
What you're seeing is the default behavior. Zoom Rooms joining a Google Meet must be admitted by someone already in the meeting unless a Google Meet interoperability token has been configured. Since you've already generated the token in Google Admin, the remaining step is to add it to your Zoom account settings:
- In the Google Admin console, go to Menu > Apps > Google Workspace.
- Select Interoperability tokens and click Add a token.
- Choose Zoom from the dropdown list.
- Enter a name for the token and click Create a token.
- Copy the token to your clipboard and click Close.
Important: Google only displays the token once, so make sure you copy it before closing the window.
Next, add the token to Zoom:
- Sign in to the Zoom web portal.
- Navigate to Room Management > Zoom Rooms.
- Select Account Settings and open the Meetings tab.
- Locate Support Interoperability for Zoom Rooms.
- Click the edit icon next to Google Meet Interop Token.
- Paste the token and save the changes.
Once the token is configured, Zoom Rooms should be able to join Google Meet meetings without requiring the host to manually admit them.
I hope this helps! Thanks for your contribution and for being part of the Zoom community.
