Audio video synch issues | Community
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Newcomer
October 27, 2022
Question

Audio video synch issues

  • October 27, 2022
  • 1 reply
  • 6 views

My zoom audio and video are out of synch in dual monitor mode. If someone else uses the share screen function, this fixes the synch issue. What is going on?

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    November 23, 2022

    Hi, @Pmurray1492,

     

    Sorry for the delay in responding.  Are you still having this issue?  If so, please ensure you are updated to the latest Zoom client version 5.12.8.

     

    I've not seen this issue before, and I use Dual Monitor mode most of the time myself.  Sometimes there is an occasional/brief audio delay, but that's normal under some Internet-congestion situations (primarily at the speaker's end of things).  If the problem is still present and is constant, consider making a Support Ticket for Zoom staff to research:


    Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new