Audio - unable to hear participants | Community
Skip to main content
C
Newcomer
capaurige
Newcomer
December 29, 2021
Question

Audio - unable to hear participants

  • December 29, 2021
  • 15 replies
  • 10 views

EDIT:  I believe I've solved this issue.  However, if anyone has any thoughts, I'd still welcome them!  Thank you!

 

ORIGINAL NOTE:

Hello,

I use Zoom mostly for 1;1 meetings.  For the past few days, I have not been able to hear the other person.  They can hear me; I just can't hear them.   I have checked my Zoom Audio settings while in the room.  And, my participants are not on mute.  I use a good quality headset by Logi.  Does anyone have any suggestions?  

Thank you!

    15 replies

    Show previous replies
    N
    Newcomer
    Nannerl
    Newcomer
    February 12, 2023

    Can you share what solved the issue? 

     

    G
    Newcomer
    Gingerbaer145
    Newcomer
    February 24, 2023

    I don't see any answer as to how to fix this problem. Also, Doesn't Zoom offer a call in number for the meeting as scheduled?

    K
    Newcomer
    Kopi
    Newcomer
    April 20, 2023

    I was having the same issue, checked my wire, verified I had audio via a YouTube video, etc. 

     

    This was my solution:

    1. In the app, go to Settings
    2. Go to the Audio screen
    3. In my case, the dropdown menu next to the Test Speaker button showed my microphone as the selected output device. I switched it to my speakers and Eureka!!! Beautiful sound.

    Good luck!

      R
      Newcomer
      Rere
      Newcomer
      September 2, 2023

      I am on an Imac not an APP. What would resolve this on a computer? I have been having this problem for 2 weeks now. Prior to updating the Zoom client, it worked fine. Now no sound from the other person. THEY hear me but I cannot hear them. She said she zoomed with her friend and had no problem. WHAT IS THE FIX for this? Does Zoom support ever read these messages? I am considering leaving zoom and going to another platform if I do not get help.

       

      K
      Newcomer
      Kopi
      Newcomer
      September 6, 2023

      I'm on a Mac too. The steps I outlined were performed in the Zoom app on my Mac.

        T
        Newcomer
        Traci3si
        Newcomer
        October 5, 2023

        How did you solve it?

        S
        Newcomer
        SophieH
        Newcomer
        October 10, 2023

        I have the same issue, nothing helps. I have a zoom meeting tonight. I've used different devices to test is, and on all the devices, the same problem (phone, computer, laptop). Can someone please help? 

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.