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Zoe2035
Newcomer
July 8, 2024
Question

audio sound

  • July 8, 2024
  • 2 replies
  • 2 views

HELP!!!

When I am in a meeting I can hear everyone no problem.
BUT when someone shares music or their sound I cant hear it - just the odd crackle.
I tested my microphone - OK
I tested Webcam - OK
I tested speaker - an issues.
It comes up with "Same as System (Speakers (realtek (R) Audio)) is the problem.

I used to have zoom on my old surface pro - no problems. I got  anew laptop and this is now happening.  Also it seems to go to ZOOM Workplace - where as before it was just zoom 

I really need help - how do I fix it so I can hear other people's music AND they can hear mine....?

2 replies

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
July 8, 2024

The host who is sharing the music must turn on "original sound for musicians" in settings and in the upper right area of the Zoom window for a desktop or laptop otherwise participants will hear voice ok, but music will be suppressed.

"Zoom Workplace" is just the latest VERSION of Zoom - it is NOT a different product.

Z
Newcomer
Zoe2035Author
Newcomer
July 8, 2024

Thanks so much Storyhub....
The host is sharing original sound for musicians.  Everyone on the call can hear the music perfectly - I can't hear it at all (other than a faint, crackle every now and then)
I wondered if it my own speakers - but I play music through them via my computer and they play fine - no issues at all.  It is only an issue when I am in Zoom. So still none the wiser!!

Thanks 

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