Audio share or video share - not working if played WITHIN an application like iTunes or PowerPoint

Forum|Forum|2 years ago
February 14, 2023
11 replies
9 views

Using a Macbook Pro m2 and Office 365 - Loopback audio installed for when I do screen recordings.

When trying to play a video embedded in a PowerPoint deck, the audio is not heard - by me or the attendee, it's broken and bitty, I can hear something playing but it's inaudible. If you stop the share, you can clearly hear the video through the mac speakers.

When trying to share a song via the Spotify app and the ADVANCED share tab - share audio - the song is bitty and inaudible. If you stop the share, you can clearly hear the track through the mac speakers.

It can't be just me, I know some of you out there have issues, I don't mean the personal ones, lets stay zoom instead of running a therapy session 🙂

If you share - using ADVANCED - VIDEO file - it plays and shares ok.

If you share SCREEN - play a file from Vimeo - the audio is heard.

This problem has only occurred in the last few weeks. I am losing the will to live....

Best answer by mpmcd

Hi @mpmcd , thank you for getting back to me.

Can you install the latest version of the Zoom client. Our engineers made some changes to the sound functionality and i'm hoping this does the trick! The latest version is 5.14.0 (16775).

Let me know how it goes,

Carla,
Zoom Community Team

Hi CarlaA,

Installed new zoom version as above.

Screen shots attached tell part of the story.

Found that Mic Mode on Mac has to be set to Standard for sound sharing to work.

discovered this while trying "Original sound for musicians" a pop up came up (this appears new for this zoom version).

So using Control Center> Mic Mode > Standard seems to have fixed for sharing spotify music.

Also have to make sure Manually select Same as System as the speaker - otherwise appears to shift around from Bluetooth headphones to other outputs - seems a little random. This could perhaps do with some look at the code.

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DJMadMalcolm

Newcomer

Having exact same issue and have tested with YouTube, Spotify and Apple Music and all result in garbled/bitty/choppy audio coming through when using 'Advanced' tab and "Share Computer Audio"

This only started happening in the last couple weeks or so. This is VERY frustrating as now my Zoom audience (often for hundreds of sellers) have to join a 'dead room' with no music playing to hype them up. Scoured the web and this is definitely a recent ZOOM issue... please fix!