Audio problems during a session | Community
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Newcomer
Karen46
Newcomer
July 6, 2025
Question

Audio problems during a session

  • July 6, 2025
  • 1 reply
  • 0 views

During my zoom sessions, my clients rapport problems of the music coming from spotify plus my voice getting scrathy and dissapearing momentarily. I dont hear these interferences, the sound sounds perfect for me.

I have a fast and stable internet connection and a new computer, so Im not sure what could be the problem.

Does anyone have any advice?

1 reply

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
July 8, 2025

Here is insight to setting up original sound.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064198
Note that original sound has to be turned on in 2 places. Don't forget to click the Original Sound for Musicians button to toggle this on or off in the top-left corner of the meeting window. Also, check your OS for audio enhancements and be sure they are turned off.

If this works please click accept as a solution.

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