Audio problem | Community
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Newcomer
October 23, 2023
Question

Audio problem

  • October 23, 2023
  • 3 replies
  • 3 views

I do have a problem with external devices audio.

When I try to use as audio device an headset plugged with a jack or headphones connected with blootooth the audio doesn't work or the volume stay extremely low even if it's set at maximum level. My audio devices work prefectly with every other software. I followed all the troubleshooting from Zoom but nothing worked.

When I test the audio it start for a fraction of second at a very good level to drop immediatly at a sound level that is almost imperceptible.

I tryed to disinstall and reinstall zoom but nothing change. Every device that I try create the same problem.

All the privacy setting etc are weel done but still no solution. is there anyone with the same problem or someone that can help?

3 replies

bstrelko
Community Champion | Customer
Community Champion | Customer
October 23, 2023

Does the issue persist regardless of whether or not the 'automatically adjust microphone volume' box is checked?

Please test with the box ticked and unticked and confirm - thanks!

HelgiAuthor
Newcomer
October 23, 2023

 unfortunatly it doesn't hange anything. always the same problem. It's sounds like it's my hardware broken but the porblem appears only with Zoom

Newcomer
November 6, 2023

r u still having this issue as I believe I am having a similar one. My mic and stuff work, however the speakers don't. I cant hear anything the person im speaking to is saying. However my speakers work fine everywhere else

HelgiAuthor
Newcomer
November 6, 2023

yes i still have the same problem and couldn't find any solution yet. if there is anyone in this community who knows how to solve it please help us

thank you

bstrelko
Community Champion | Customer
Community Champion | Customer
November 6, 2023

To start, can you please confirm which OS (with version) you're using and which version of Zoom Client you have installed?