audio or microphone issues

Hi ​@Cindy M,

I’m sorry to hear that you are having this experience. On an iPad, this usually points to the mic being blocked, Zoom not having mic permission, or the iPad using an unexpected microphone.
 

Try these in order:

1. Check Zoom mic permission (iPadOS)

• Open iPad Settings > Privacy & Security > Microphone
• Make sure Zoom is ON.

2. In the meeting, switch audio and re-join

• Tap Audio (or the ^ next to the mic) and choose Leave Audio
• Then Join Audio again (choose Call using Internet Audio).

3. Make sure you’re not muted / mic is actually active

• Tap Unmute and speak—look for the input indicator moving (if shown).

4. Check for mic blockage / case issue

• Remove any case/screen protector that could cover the mic ports.
• Try rotating the iPad (some cases block mics depending on orientation).

5. Test with a headset

• Join with wired EarPods/USB-C headset or Bluetooth headset and see if the problem disappears. If it does, it’s likely the iPad mic/port or iPadOS routing.

6. Restart / reinstall

• Restart the iPad.
• Update Zoom from the App Store (or delete/reinstall Zoom).

I hope this helps! Thank you for your contribution and for joining Zoom community!