Audio issues with Galaxy Buds 2

When your Galaxy Buds 2 is connected to your computer/device, kindly open your Zoom desktop application and go to Settings > Audio, from there, check if you will see the Galaxy Buds 2 as an option.

please check if your Samsung Galaxy Buds 2 works during  "Test Speaker" & "Test Mic" from the Zoom App Settings.

Hi, I just wanted to check in and see if my response has been of help to you. If so, it will be greatly appreciated if you can click the 'Accept as Solution' button.

This will be a great help to the community and to people who are having the same concern and are looking for answers.

What earbuds work best with Zoom and are most compatible? 

The thing which works for me is to set both speaker and microphone to **Headset** NOT headphones

I'm using Galaxy Bud Pro 2 and I can use it with zoom with the following method:
1. Zoom was installed.
2. Pair your Galaxy Buds on your windows.
3. Set up Buds Pro 2 on Speaker and Microphone on the audio settings
4. If you set both settings, people will hear you but you can't listen to them. While using just the speaker, and microphone on another device, you can listen to them. [NOT OK]

5. Here is what you need to do. Uninstall Zoom and reinstall it.

6. Setup the Buds on both the speaker and microphone settings. It works now!

Not sure if you need Step 3 or 4 but that is what I went through. Good Luck.
Also, I just noticed that the Zoom installer is also newer than my previous one. It is now on version 5.12.2

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@Gitana wrote:

use of ear buds from Samsung Galaxy Buds 2 fails; audio through the notebook works (Surface Pro X); issue remains unresolved through the Zoom tech support; we have been using Teams increasingly mor

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I had the same issue. I found a post on Reddit and gave it a try. 

Based on what the post recommended I did the following and it worked:

1) uninstall zoom on your laptop

2) remove the buds from your Bluetooth devices list

3) set up the buds/pair the buds to the laptop Bluetooth again

4) install zoom

5) test the audio settings

I will have a zoom call tomorrow morning and see if it works throughout the entire call but for now it is working when I do the audio test, which it wasn't doing before I followed those steps

You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things.

Regards,

Diana