audio issues | Community
Skip to main content
S
Explorer
Simona11
Explorer
July 19, 2023
Question

audio issues

  • July 19, 2023
  • 2 replies
  • 8 views

Please can somebody help me:

Every of my clients on call are muted.

I purchased Zoom Pro and started a call

My audio and video is perfect

I see them also

but I dont hear them

 

They are not muted by me, or by them.

I can see little mic icon and volume is moving too

 

But I dont hear them at all.

And I dont have them muted in my setting in account

 

Glad for any help!!

 

2 replies

G
Newcomer
GHCHq
Newcomer
July 19, 2023

You need to be sure that your participants joied the meeting with their audio as well. To join with audio, they can click on th audio icon and select any of the options sutable to them. If this is the issue, it should rectify it.

 

S
Explorer
Simona11Author
Explorer
July 19, 2023

Thank you. I tested it on two different platforms (Linux and Windows) input source was selected correctly, the audio was unmute, but still I can not hear participants (as host) at all.

 

S
Explorer
Simona11Author
Explorer
July 19, 2023

And microphone indicator is moving as we speek.

S
Explorer
Simona11Author
Explorer
July 19, 2023

Thank you. I tested it on two different platforms (Linux and Windows) input source was selected correctly, the audio was unmute, but still I can not hear participants (as host) at all.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.