Audio issues

I have just updated my DM3 to version 2.0 and planning to use it as my audio input for Zoom in order to live stream a conference.

I have connected the DM3 to my Mac via USB and it sees the input no problem. I have updated the USB driver on my Mac also. The issue is on Zoom, [ I have an iPad playing music into the DM3 ] The audio sounds super distorted and quiet and you can't make out a single word of the music. Anyone had a similar issue or know of a fix?