Audio disconnects randomly | Community
Skip to main content
Newcomer
November 25, 2021
Question

Audio disconnects randomly

  • November 25, 2021
  • 1 reply
  • 2 views

Whenever I'm in a meeting a message saying "Failed to detect your mic and speaker. Please make sure your devices are properly connected."  I can complete this trouble shooting with little to know difficulty but this problem will reoccur seconds later the message pops again leaving me at square 1. If this helps the audio device is a Razer Nari using the Bluetooth connection and the built in mic. No settings are changed externally. Please help 

    1 reply

    Community Manager
    December 7, 2021

    Hey @gwbb2010, have you downloaded the software for your microphone? Are you able to see any Bluetooth audio input within your Zoom Settings > Audio? Also, is your microphone detectable and set as your speaker/microphone in the Windows or Mac settings, depending on the device? 🙂