Audio - Bose QuietComfort® Earbuds | Community
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C
Newcomer
Cyanne
Newcomer
October 20, 2022
Question

Audio - Bose QuietComfort® Earbuds

  • October 20, 2022
  • 3 replies
  • 35 views

I bought myself some Bose QuietComfort® Earbuds. They work on everything except Zoom. I’ve gone through all the settings I could find. And still can’t get them to work on Zoom. Any ideas?

I have a Mac laptop.

      3 replies

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      December 20, 2022

      Ji @Cyanne ! I know it has been a while since you initially posted, and I apologize for just now seeing your post! When testing on a different computer, are you able to connect the earbuds? Keep me updated!

       

       

      Carla,
      Zoom Community Team

       

        C
        Newcomer
        CyanneAuthor
        Newcomer
        December 20, 2022

        That’s ok! I got it sorted, thanks!

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        December 20, 2022

        Thats great to hear! If you have some time, would you mind sharing how you were able to resolve it? I'm sure other community members with a similar question would find it very helpful! 

         

         

         

          D
          Newcomer
          dan-ai
          Newcomer
          July 27, 2023

          I also just purchased Bose QC 2 earbuds and somehow they don't get audio from the Zoom app. However, I do get audio to the earbuds from the Zoom desktop. Other apps like Google Meet and Microsoft Teams also work fine. Somehow the Zoom app does not. And I can't find any settings in the Zoom app that allows me to select my earbuds for audio.

           

          @CarlaA Please advise on how to use my Bose QC 2 earbuds with the Zoom app

          A
          Newcomer
          Andrei-K
          Newcomer
          October 10, 2025

          Hello everyone!

          I’ve faced the same problem recently. It turned out that Bose QC connects to a PC using two profiles: headphones and headset. For communication purposes, the headset profile should be used. Some apps may select the headset automatically, but Zoom requires manual configuration. After I selected the headset in Zoom’s audio settings, I was able to use the device for calls and meetings.

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